How To Use Google My Business Profile To Get More Customers In 2023

Or Your Competitors Will

What does optimizing your Google Business Profile mean?

By optimizing your Google Business profile as relevant as possible for those customers, you are telling Google that you are a relevant search result. Additionally, having a Google Business Profile that is optimized might increase your chances of appearing in local search results on Google. Hence, more clients can see and look for your business.

We’ve outlined the step by step process on how to create and use Google My Business Profile for your brick and mortar business!!!!

What is Google Business Profile (f.k.a. Google My Business)?

Google Business Profile is a free business listing from Google. It allows you to provide details and photos of your business, including your location, services, and products.

Creating this free profile is a great way to increase your visibility across Google services. Information from your Google Business Profile may appear in Google Search, Google Maps, and Google Shopping.

Google Business Profile is only available to businesses that have contact with customers. This includes businesses with a physical location (like a restaurant or store) and businesses that provide services by meeting with clients in other locations (like consultants or plumbers).

Why you need a Google Business Profile account?

Get discovered in Google (and Google Maps)

Whether you’re looking for foot traffic or web traffic, Google is the ultimate search referrer. A Google Business Profile helps ensure that people find your business when looking for products and services like yours in their local area.

Your Google Business listing shows searchers where and how to visit your business. A Google Business Profile also improves your local SEO. In particular, a listing for a local business is more likely to appear when people search for a nearby business using Google Maps.

Control your online business information

Your Google My Business profile allows you to control and update your contact information, business hours, and other essential details as needed.

You can post updates to share that you’ve expanded services, temporarily closed, or fully reopened (an especially useful feature during emergencies like COVID-19). Google Business Profiles have strong local
SEO, so the information you share will rank above third-party sites that might have out-of-date details.

Build trust through reviews

Reviews are a key element of social proof, and a meaningful way to build trust and credibility.

Google’s combined star rating and space for detailed reviews allows customers to share as much or as
little information about their experience with your business as they like. All of it helps future potential customers decide which businesses to visit and products to buy.

It can be scary to think about reviews coming in on such a public platform, especially since you can’t pick and choose which Google My Business reviews to share. (Although you can respond to all reviews, as we’ll explain later.)

But don’t panic: Google finds that a combination of positive and negative reviews is more trustworthy than page after page of glowing recommendations.

How to set up a Google Business Profile

Step 1: Sign in to Google Business Profile Manager

If you’re already logged into a Google account, you’re automatically logged into Google Business Profile Manager. Otherwise, enter your usual Google account login details or create a new Google account.

Step 2: Add your business

Enter your business name. If it does not appear in the drop-down menu, click Add your business to Google. Then select the appropriate category for your business and click Next.

Step 3: Enter your location

If you have a physical location customers can visit, select Yes. Then add your business address. You may also be asked to position a marker for the location on a map.

If your business does not have a location customers can visit but offers in-person services or deliveries, you can list your service areas. Then click Next.

If you didn’t enter a physical address, Google will ask you to specify which region you’re based in. Choose from the drop-down menu and click Next.

Step 4: Fill in your contact information

Enter your business phone number and website address so customers can reach you. If you prefer not to be reached by phone, you don’t have to enter a phone number. When your info is complete, click Next.

Step 5: Verify your business

Enter your real physical address, not a post office box. This information is only used to verify your business and is not displayed on your Google Business Profile or shared with the public.

Enter your address and click Next. You’ll be offered the applicable options for verifying your account. Physical businesses will need to get a postcard by mail to verify their location. Service-area businesses can be verified through an email address. Once you receive your five-digit code, enter it on the next screen (or go to and click Verify or Verify business.

You’ll get a confirmation screen showing you’re verified. On that screen, click Next.

Step 6: Customize your profile

Enter your business hours, messaging preferences, business description, and photos. (We’ll get into the details of how to optimize your profile content in the next section of this post.) When you’re ready, click Continue. You’ll find yourself in the Business Profile Manager dashboard.

From here, you can manage your business profile, view insights, manage reviews and messages, and create Google ads.

How to optimize your Google My Business profile

Google determines local search ranking based on three factors:

  • Relevance: How well your Google My Business listing matches a search
  • Distance: How far your location is from the search or searcher
  • Prominence: How well-known your business is (based on factors like links, number of reviews, review score, and SEO)


Complete all elements of your profile

Customers are 2.7 times more likely to consider your business reputable if you have a complete Google
Business Profile. They’re also 70% more likely to actually visit your location. Google specifically says that “businesses with complete and accurate information are easier to match with the right searches.”

This improves your score for relevance. The key here is to tell Google visitors “what you do, where you are, and when they can visit.” If your business hours change around holidays or seasons, make sure to keep them up to date.

Verify your location(s)

Verified business locations are “more likely to show in local search results across Google products, like Maps and Search.” Including a verified location also helps improve your score for the distance ranking factor. If you skipped over verifying your location in the account creation steps above, request your
verification postcard now at

Add real images and videos of your business

Your Google Business Profile includes a logo and cover photo. Use images consistent with those on
your social profiles to make it easier for people to recognize your brand. But don’t stop there. Add images and videos to showcase your location, work environment, and team.

If you run a lounge, post pictures of your menus, space and offerings. Make sure the pics are clear,
professional, and aren’t low res. According to Google, businesses with photos receive more requests for directions and more clicks through to their websites.

How to add or edit photos to your profile on Google

  1. From the dashboard, click on Photos in the left menu.
  2. Start by adding your logo and cover photo. You can upload an image, choose one from your Business Profile albums, or choose a photo in which your business is tagged.
  3. To add more photos, click At Work or Team in the top menu of the photos page.
  4. To add videos, click the Video tab at the top of the photos page.

Include keywords in your profile

Using the right keywords will improve relevance. Not sure where to start? Try Google Trends or
Keyword Planner. Google Analytics, Social Pro, and social monitoring tools can also help you uncover terms people use to search for your business. Incorporate them in a natural way into your business description. Don’t stuff keywords or use irrelevant ones – this can actually hurt your search ranking.

Encourage and answer reviews and questions

People trust other people more than they trust businesses. A good review can be the deciding factor that tips prospective customers in your favor. Reviews also improve your Google ranking.

The best time to ask for a review is after providing a great experience. To make it easier, Google provides
a direct link to ask customers to review your business.


  1. From the dashboard, scroll down to the button that says Share review form.
  2. Copy and paste the link into a message to customers, or into your autoresponder and online

You cannot turn off reviews for your Google My Business page. And it wouldn’t be in your interest to do that anyway, as reviews show customers that your business is legitimate. But, you can flag and report inappropriate reviews.

Also, you can (and should!) respond to reviews, both positive and negative. According to a survey by Google and Ipsos Connect, businesses that respond to reviews are considered 1.7 times more trustworthy
than those that don’t.

Respond professionally in your brand voice. If responding to a negative review, be honest and offer an apology when it’s warranted. To view and respond to reviews, click the Reviews tab in the left menu of your Business Profile Manager.

Keep your business information up to date

Make sure to edit your business profile if you change your hours of operation, contact information, etc. Nothing annoys customers more than showing up within operating hours only to find you closed. If you have special hours for holidays or even as a one-off, make sure they are reflected in your Google Business Profile. You can also create Google My Business posts to share updates, product news, offers, and events.


You can get back to the dashboard to make edits at any time at You can also edit your business information directly from Google search or Maps. Just search your business name on one of these tools to access the editing panel.


  1. From the dashboard, click Posts in the left menu.
  2. Click Create post.
  3. Choose which type of post you want to create: a COVID-19 update, an offer, information about What’s New, an event, or a product. Each type of post has different information to complete.

Add special features and attributes

Special features are available for Google business accounts, depending on the category you’ve chosen.


  • Hotels can display class ratings, sustainability practices, highlights, check-in and out times, and amenities.
  • Restaurants and bars can upload menus, dish photos, and popular dishes.
  • Service-oriented businesses can display a list of services.
  • Healthcare providers in the U.S. can add health insurance information.
  • Businesses also have access to different types of buttons based on their category, such as appointment

If you think your business is eligible for one of these features, but you don’t see them, you may have chosen the wrong category. You can choose up to 10 categories for your business. You can also add factual attributes to your profile to share more info your customers may care about.

If you run a shop or restaurant, you may want to share that it’s wheelchair accessible or offers free Wi-Fi or outdoor seating. You can even share that your company is women-owned and LGBTQ+ friendly.

Add your products

If you sell products, make sure to add an up-to-date inventory to your Business Profile. In addition to appearing on your profile itself, your products can appear in Google Shopping.


From the dashboard, click Products in the left menu, then click Get Started to add your first product. If you have a retail business in the U.S., Canada, the UK, Ireland, or Australia, and you use a barcode scanner to sell products with manufacturer barcodes, you can use Pointy to automatically upload your products to your Business Profile.

Google offers businesses access to a free marketing kit with stickers, social posts, and printable posters. You can even create a custom video. (The link will only work after you set up your Business Profile.)

When it comes to GMB, slow and steady wins the race. So, don’t wait any longer to start optimizing your Google My Business Profile.

Book your free consultation today. Start building a better digital foundation that will help you smoke the competition.

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