How To Capture, Retain & Nurture Your Customers
Yes, it really starts with one 20 minute conversation.
If you aren’t spending time with your customers, then your competition will. Repeat customers are essential and, in fact, less costly than acquiring new customers which takes valuable time and money. With just a 5% increase in customer retention produces more than a 25% increase in profits for your business.
If you’re not targeting past and current customers, now is the time to start! Stop wasting money and resources trying to figure out how to get more people through your doors. Hand off the marketing strategies to a professional agency dedicated to the cigar industry.Schedule Your Call
Capturing business starts with providing an experience that customers enjoy, find easy to use and have value. A positive experience includes quality products, simple ordering process, great communications, updates on discounts and notifications about products that they frequently purchase and a follow-up requesting feedback after the experience.
Customer nurture happens after the purchase. It is the the pivotal phase between loyalty and advocacy. Integrated strategies and coordinated campaigns provide a pathway from one-time purchasers to loyal ambassadors.
Deliver an amazing customer experience, ask for feedback, create loyalty programs and value through purchases. Implementing a referral program with a personalized customer experience keeps your customers informed and advocating for you.
A Custom Plan with a Proven Record of Success. Choose the appropriate tools that work for you
It has become even harder and more costly to reach your customers. Restrictive marketing tactics, narrow margins, rising costs and burdensome regulations can be as prohibitive. At Cigar Box Marketing, we know how to communicate how your brand is perceived and how your products are recognized.
To be number one, you need to regularly attract new business and retain the loyalty of current customers. Winning customers and working hard to build relationships is a 24/7/365 job. The challenges are typically time, manpower and resources. Combine these very real issues with the fact that digital marketing is ever evolving. To stay current on all of the digital marketing strategies is anotherfull time job. We work with you to manage your lead conversion goals and adopt the customer acquisition practices your competitors are using to disrupt your growth.
Do you stand out in the local market and in the online space? Let’s identify the obstacles and assess the best path for your business. With the right combination of tools, you can drive more genuine customers to you. Click here to learn how a Business Assessment and Optimization Report can stop the stressing.
Why us? We are a leading digital agency but what makes us unique is that we are lovers of the leaf. Aslong time cigar enthusiasts just like you, a member of the Boutique Cigar Association and an advisor to brands, podcasters and retailers nationwide, we speak the same language and understand the passion.
Successful customer acquisition and retention strategies combines art and a science.By raising awareness of your brand and products in the marketplace, you are securing the competitive edge. We help you define your unique style, solve real problems in your outreach, provide great content, create community buzz and obtain customer advocacy. Finally, with all of the data, we measure marketing effectiveness and set new goals for future campaigns.
Choose this package to ignite your audiences, increase your Google Ranking, retain loyal customers, target new customers and remain connected.
Choose this Package to expand your B2C brick and mortar and online. Capitalize on website optimization to increase your company’s page 1 ranking and build deeper relationships with customers using loyalty campaigns.
The package that dominates the market. This is a complete digital business strategy that takes the customer journey from finding your business all the way through the sale. Master the art of the referral, more returning customers and watch your revenue soar.
Reputation Management brings all of the factors that contribute to your business’s online presence into one place, so you can take control of your online reputation.
Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Monitor Google Q&A, and ask and answer questions right from the dashboard.
Examine how your business performs against the competition on search engines, in regards to review ratings, total reviews, and perform social comparisons.
Learning and AI analyze all customer reviews to show you what aspects of your business are praised or criticized. Turn these insights into strategies to improve.
Use the images from Insights – Informational brochure to replace the loyalty apps image can you place them side by side? I am not sure how it will be positioned on the page.
More Customers are Moving to Your ‘Digital Front Door’. Consider how customers are finding you online. It is usually with a Google Search on mobile where an overwhelming 60% of consumers begin to look for your products or services. These searches are either location based ‘near me’, ratings based ‘top 10’ or an attribute ‘cigar shop near me’. This means that your location needs to be accurate, your reviews need to be seen, your Google Business Profile needs to be complete, and you need to stand out more than your competition.
Harness the power of AI to analyze, monitor and manage your business today.